Policy and Procedure

Policy:

It will be the policy of Platinum RN Concierge LLC (PRNC) that all direct care staff members are trained to intervene in crisis situations that require either the use of basic first aid/CPR or psychological crisis that may respond to verbal attempts to de-escalate. Staff are also expected to be able to identify a medical or psychiatric emergency and take immediate and appropriate measures, as outlined in policy, to address such emergencies.

Procedures:

Attempts will be made to have all direct care staff of Platinum RN Concierge LLC (PRNC) will be certified in first aid, CPR, behavior management techniques consistent with the Platinum RN Concierge LLC (PRNC) behavior management and human rights plans.

No staff member will be assigned to work alone without another staff member who is current in First Aid/CPR, behavior management training, and medication administration certification.

Staff trained in first aid will first address all injuries or illnesses involving consumers. Direct care staff members will be not be required to determine if an injury or illness is “minor” or “major”. All such illnesses or injuries shall be reported to the Platinum RN Concierge LLC (PRNC) coordinator.

Staff will document in the consumer’s Health Information Record all such injuries and illnesses, including the interventions staff applied. Staff members involved will complete incident reports.

Platinum RN Concierge LLC (PRNC) and the coordinator will determine if the consumer’s primary care physician should be contacted or further medical guidance. If required, an appointment will be scheduled with the physician and the Platinum RN Concierge LLC (PRNC) staff will transport the consumer to the appointment.